It seems most likely that users' data is still on the drive and accessible once the drive firmware fault is corrected or via a data recovery service. Users might want to review this Knowledge Base page for the current situation. Subsequent posts to the Knowledge Base identified other drives which should not be updated. It is always recommended to keep a backup of critical data." Warning text in red on the posting stated: "The software and information in this article could be data destructive and/or render your hard drive inoperable if not followed carefully. If your model is listed as affected, we would recommend you to update the firmware program as soon as possible.Seagate's support Knowledge Base had the firmware fix relating to ST3500320AS, ST3640330AS, ST3750330AS and ST31000340AS Barracuda 7200.11 drives (with firmware levels SD15, SD16, SD17, SD18, SD19) taken offline for validation on January 19th. Therefore, you also cannot use your VAIO.
When this problem occurs in your VAIO, you cannot access to the Hard Disk Drive. Can I use my VAIO normally when this problem occurs?Ī. Therefore, we would recommend you to use the firmware update program for VAIO. Sony has not confirmed if Seagate-made firmware update program work properly on VAIO PCs. Q. Can the firmware update program offered by Seagate be used on the VAIO?Ī. It is a built-in software to control the function of a HDD. The Sony Contact Centers’ telephone numbers can be found in the Service Centers' page.īelow are the Questions and Answers related to the Seagate HDD issue:Ī. Please click here to confirm if your VAIO is affected and needs firmware update program.
Some desktop types and extension line products are affected.
Your understanding and cooperation on this matter will be greatly appreciated. We apologize for any inconvenience this may have caused you. In order to solve this problem, we are now offering the firmware update program designed for VAIO models. We would like to inform our customers of the information and countermeasure for our VAIO models which are equipped with the aforementioned Seagate-made HDDs.Īs a result of our internal investigation based on the information from Seagate, we have confirmed that some VAIO models which were launched between May 2008 and February 2009 are equipped with the aforementioned Seagate-made HDDs and have a possibility of not being able to boot. As part of communication from Seagate Technology LLC (“Seagate”), the Seagate-made Hard Disk Drives (HDDs), which are equipped in some VAIO models, have a failure.
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